Uncompromising Safety

It’s our highest priority.

Caring for the safety of our employees, passengers and general public  is our credo, moral and ethical obligation, and at the core of our business practices. We strive to embed safety awareness and safe behaviors in everything we do and to provide safe service and safe workplaces.

Through the careful cultivation of proprietary tools and training, we are powering a new generation of safety practices that build, every day, upon our robust safety culture. We have developed a data-driven, science-based approach that reinforces this culture and benefs our employees, our passengers, and our communities

Over 244,000 hours of safety training at Transdev the U.S. every year

Our Employees

We provide the training and the ongoing programs and campaigns to ensure an entrenched safety culture and we engage our employees to live that culture at every moment.

That means looking out for teammates, colleagues and themselves while going above and beyond to minimize potential hazards. We celebrate safety accomplishments and honor safety commitments that keep our communities safe.

DRIVE toward safety

DRIVE is an employee-led incentive-based program that rewards safe driving and safe practices. The objective of DRIVE is to engage all employees in actively and relentlessly reducing unsafe practices and behaviors at their locations and to improve accident and injury frequency rates.

In locations that improve their safety performance, employees determine how incentive funds are spent, ranging from barbecues, to video games and ping-pong tables in break rooms, and more.

Million miler status

As part of transit tradition, operators who complete one million operating miles—the equivalent of driving a bus round-trip to the moon and back twice—receives significant recognition and an engraved belt buckle. There have been more than 250 operators working for Transdev who have reached the million mile mark and earned a prominent place in our culture.

Our Passengers

Through the 200 million miles we travel in North America alone, passenger safety is the No. 1 priority.

Every time a passenger steps onto a Transdev bus, streetcar, or any other mode, they should be confident that the operator is doing everything possible to secure their safety while on board, and off.

Innovating for special needs

We’ve recently completed the installation of way finder digital I-beacons in Nassau County. The system, known as AWARE, provides location and directions for the visually impaired. Transdev and the app developer customized the technology to assist the visually impaired in safely navigating the transit center. Transdev is the first in the nation to offer this innovative solution to help riders with visual impairments navigate an intimidating terrain.

Download the AWARE app for iOS or Android.

Our Communities

Safety is more than just preventing accidents, it’s ensuring security.

We work with law enforcement in every community to establish an open dialogue to report any suspicious behavior that could threaten our passengers. Our contracts in Nassau County (Long Island) and New Orleans recently won individual Transportation Security Administration Gold Standard Awards of Excellence for work establishing and maintaining industry-leading security protocols.

Pedestrian safety

New Orleans residents and visitors are known for their dedication to fun. Unfortunately this can present a safety issue—especially for tourists who are not accustomed to streetcar tracks and right of ways. Transdev has implemented public service campaigns to warn pedestrians and motorists to be alert and aware that streetcars often cannot stop quickly.

Our “Be Track Smart” campaign was designed to inform pedestrians of steps to take to stay safe on the streets of New Orleans with 22 miles of operational track running though the city’s neighborhoods.

Cultivating a Strong Safety Culture

The development and reinforcement of programs, procedures and policies is essential to engage employees in building a safety culture.

We continually modify and shape our programs to motivate employees to deliver their best every day.

Eliminating the small, unsafe acts—to target the big ones

Our proprietary application of the legendary safety program sits as the foundation of our regimented safety culture and practice. Based on the scientific analysis of workplace injuries, the 300:29:1 approach seeks to engage employees to remove the 300 potentially unsafe behaviors that could eventually lead to 29 minor injuries and one serious injury.

Video-based safety training

Every bus in the Transdev fleet is equipped with SmartDrive, in-vehicle digital cameras that record clips that can help train drivers on improving safety. Videos of individual operator driving patterns are analyzed and then combined with customized coaching sessions and training. Transdev has also deployed SmartDrive Rail at our Cincinnati Streetcar operation and uses video recording in its on-demand fleets.

Close call reporting

In our rail operations, self-reporting of close calls and near accidents is a priority—and a reflection of our safety culture. Because of that culture, operators feel comfortable reporting mistakes immediately to dispatch for further examination after shifts end. They do so without fear of penalty or retribution to work toward a common goal: the safest system possible.

Safety blitzes

When we detect a troubling trend at a location, we dispatch a safety team of our people from around the country for a 24-hour all-out safety blitz. From the first trip out of the yard until the lights go off at the end of the day, our visiting team conducts a variety of meetings, rallies and focused interactions to coach, encourage and motivate all operators to focus on our safety pledge.

Eliminating the small, unsafe acts—to target the big ones

Our proprietary application of the legendary safety program sits as the foundation of our regimented safety culture and practice. Based on the scientific analysis of workplace injuries, the 300:29:1 approach seeks to engage employees to remove the 300 potentially unsafe behaviors that could eventually lead to 29 minor injuries and one serious injury.

Video-based safety

Every bus in the Transdev fleet is equipped with SmartDrive, in-vehicle digital cameras that record clips that can help train drivers on improving safety. Videos of individual operator driving patterns are analyzed and then combined with customized coaching sessions and training. Transdev is also experimenting with SmartDrive Rail at our Cincinnati Streetcar operation.

Close call reporting

In our rail operations, self-reporting of close calls and near accidents is a priority—and a reflection of our safety culture. Because of that culture, operators feel comfortable reporting mistakes immediately to dispatch for further examination after shifts end. They do so without fear of penalty or retribution to work toward a common goal: the safest system possible.

Safety blitzes

When we detect a troubling trend at a location, we dispatch a safety team of our people from around the country for a 24-hour all-out safety blitz. From the first trip out of the yard until the lights go off at the end of the day, our visiting team conducts a variety of meetings, rallies and focused interactions to coach, encourage and motivate all operators to focus on our safety pledge.

Implementing Superior Training Methods for New Operators

Operating a bus or a streetcar can be an intimidating thought to new recruits. Through hours of classroom and on-the-road training we give them the skills and confidence to operate professionally and safely in all urban and suburban environments.

Each Transdev bus operator receives 120 hours of training, 8o behind the wheel and 40 in the classroom. Training is comprehensive, covering the many aspects of safely operating a bus in city traffic. The program is structured to be highly participative and engaging, and is based on the latest best practices in adult learning.

Streetcar operators
In addition to classroom training, streetcar operators receive 150 hours of actual driving in service operations without passengers

Managing certifications
We ensure all operators remain FTA compliant and track license renewals through our digital platform

Ongoing training
We continually analyze operator performance and bring operators back to the classroom and training center for further refinement on skills and abilities

Talking about safety together
We conduct regular safety meetings at all our locations to reinforce key principles and share best practices

Learn how our safety culture embeds with our excellence in fleet maintenance programs.

Living training

Our training program is structured to be highly participative and engaging, and is based on the latest best practices in adult learning. After initial training is over, we continually analyze operator performance and bring operators back to the classroom and training center for further refinement on skills and abilities.

120+

total training hours

40+

classroom hours

80+

behind-the-wheel hours

100% 

of locations receive thorough safety and training audits with formal follow-up on any issues

33 

performance standards and skills operators must meet

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About Transdev
Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

Copyright 2017, Transdev North America, Inc. All Rights Reserved.

Copyright 2017, Transdev North America, Inc. All Rights Reserved.