Paying Special Attention to Special Care

Reimagining Mobility for Seniors and Passengers with Disabilities.

Transdev is a leading provider of paratransit and non-emergency medical transport in the United States. We move millions of people with special needs safely and comfortably every year in more than 50 cities, from San Francisco to Baltimore.

Transporting passengers with disabilities and medical challenges, or those who are elderly, requires the highest levels of customer care, safety, and reliability. As demand for these services soars due to the aging of the population, cities rely on Transdev to deliver a safe, positive experience in every aspect of the customer journey.

3,500 vehicles operated or managed across the US

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Our Paratransit and Non-Emergency Medical Transport Services

Transdev has significant expertise in trip scheduling, dispatch, training and operations, bringing consistent satisfaction to our passengers and value to our clients.

Operating special care transportation

Transdev operates paratransit and non-emergency medical transportation contracts across the country including in Atlanta, Baltimore, Las Vegas, Phoenix, New Orleans, Long Island, Seattle, Kansas City, Greensboro, Washington, DC and soon Denver.

We are helping our clients meet the simultaneous challenges of increased ridership due to a large aging population, plus higher passenger expectations and tighter budgets. We continually strive to achieve the right balance between service quality and rigorous management of costs; a challenge inherent in the paratransit business.

Targeted training based on the unique operating environments and passengers of each community we serve. This helps operators learn the delicate function of their role while giving them the confidence and knowledge to anticipate the wide array of needs of the passengers.

Service efficiency and improved productivity through creative solutions, such as taxicabs in low activity periods and route deviation in low density areas.

Administration and oversight that includes a stellar history of labor relations. We work with clients on collective bargaining negotiations, FTA Triennial reviews and local audits to guarantee best practices and processes are in place at all times.

Sophisticated technology that helps our clients navigate the vast number of software platforms the industry has available to help them understand the options and how they can best fit their needs.

Fleet maintenance that meets OEM standards to protect client assets.

Centralized call centers for reservations.

Full service brokerage management solutions

Through our IntelliRide team, we manage transportation call centers, oversee booking and scheduling services, and deliver passenger trips using multiple local transportation providers such as taxis, community van pools and more.

IntelliRide uses the brokerage model in its contracts with multiple public transit agencies including San Francisco, Oakland, Pittsburgh and more. We also provide brokerage management services to Medicaid agencies and Managed Care Organizations for the States of Nebraska, Hawaii, and the City of Detroit.

Lower cost per trip due to shared costs from using existing fleets of local providers

State-of-the-art technology for booking, dispatching and managing trips

Data-driven operations management, including KPIs, metrics, and quality control processes

Consistency of service through ongoing training, audits and compliance management

Detailed, transparent reporting and billing

Delivering the Next Generation of Paratransit

Mobility is freedom. We are committed to giving our paratransit riders the freedom and confidence to navigate a city and its communities.

Today, we are part of a movement to improve paratransit operational logistics and service delivery. Together with our clients, Transdev delivers access to new on-demand platforms that connect riders with vehicles far more quickly and efficiently. Passengers can make and change reservations via call centers, or web and mobile sites.

Real-time texts or phone updates inform passengers and care givers on the status and timing of passenger pick-ups. Tablets on board vehicles and at key drop-off and pick-up locations ensure more effective real-time coordination and management of schedule changes, which are inherent in the service delivery process. Improved routing algorithms ensure that routes are maximized for efficiency and get drivers to doors more quickly.

Our cloud-based tablets enable access to real-time data for supervisors who track performance metrics by the hour to achieve the highest levels of productivity and performance.

Technology Improves Passenger Experience

Transdev is improving technology platforms to support our commitment of delivering reliable on-time operations. We use the world’s leading software systems to match rides, dispatch efficiently, and ensure quality.

Learn more about our commitment to providing an excellent passenger experience.

Training

Our ongoing training programs help dispatchers, schedulers, reservationists and managers learn how to use their software most effectively.

Dispatching and routing

Our customizations of paratransit platforms enhance the “real-time” performance of dispatch and dynamic route planning.

On-demand trips

Build flexibility into trip designs so fluctuating demand and changes in passenger schedules can be accommodated and efficiently managed.

Rigorous maintenance 

Maintenance standards take on a new meaning when transporting some of our passengers for whom unnecessary movements and vibrations of the vehicle can have an especially uncomfortable impact.

Learn more about our maintenance programs.

Excellence in Operations

To help our clients manage their tight budgets, we rigorously focus on efficiency. And at every step, we hold ourselves to the very highest standards of safety and quality passenger experience.

Maximizing client resources

As evidence of our continued pledge to develop the best experience for paratransit passengers, we work with fleets of taxis or TNCs (like Uber and Lyft) —after special training and background checks— to provide overflow service when demand is stretched.

To ensure careful management of costs, we analyze route and trip data and determine which vehicle types are ideal for the configuration of passengers in each case.

Focus on operator training

Based on the location, our operators experience the same level of rigorous training as our bus operators. This includes graduating from our Operator Development Program: 120 hours of training with 80 hours of that on the road.

Attention to important details

As evidence of our commitment to safety as our No. 1 priority, Transdev trains operators in all the important details of operating paratransit vehicles that make big differences to passengers. This includes wheelchair securements, safe usage of wheelchair lifts and ramps and how to interact with passengers to ensure they feel safe through every mile. It’s this attention to detail that helps our paratransit operations earn consistently positive customer service scores.

Maximizing client resources

As evidence of our continued pledge to develop the best experience for paratransit passengers, we work with fleets of taxis or TNCs (like Uber and Lyft) —after special training and background checks— to provide overflow service when demand is stretched.

To ensure careful management of costs, we analyze route and trip data and determine which vehicle types are ideal for the configuration of passengers in each case.

Focus on operator training

Based on the location, our operators experience the same level of rigorous training as our bus operators. This includes graduating from our Operator Development Program: 120 hours of training with 80 hours of that on the road.

Attention to important details

As evidence of our commitment to safety as our No. 1 priority, Transdev trains operators in all the important details of operating paratransit vehicles that make big differences to passengers. This includes wheelchair securements, safe usage of wheelchair lifts and ramps and how to interact with passengers to ensure they feel safe through every mile. It’s this attention to detail that helps our paratransit operations earn consistently positive customer service scores.

Achieve your vision for mobility.

We’re ready to listen.

About Transdev
Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

Copyright 2017, Transdev North America, Inc. All Rights Reserved.

Copyright 2017, Transdev North America, Inc. All Rights Reserved.