The Trusted Name in Bus and BRT

Safe. Reliable. Experienced.

Transit authorities across the world count on Transdev to deliver quality bus operations built on a foundation of uncompromising safety and superior passenger care.

In more than 200 communities in North America alone, our focus on quality earns the trust of our clients and passengers while our targeted efficiencies save taxpayer money. Our mission: help our clients deliver reliable, well-managed transit services that form the mobility blueprint passengers depend on every day to get to work, school, healthcare and more.

Transdev’s expertise in efficiently operating buses for cities is also available to companies that want to offer employees a convenient way to get to and from work or around their corporate campuses. Learn more about our corporate shuttle services.

12,500 employees
in our transit
operations
12,500 employees
in our transit
operations

Putting Passengers at the Heart of Our Operations

Through more than 207 million miles traveled in North America in 2016, every journey was motivated by our daily mission: quality-driven operations focused on a positive passenger experience.

Robust public transit is the foundation of mobility in cities and serves as a critical connection to jobs in urban, suburban and exurban residential areas. Our constant goal is to deploy a proven suite of technology, operational practices and systems to provide a reliable and pleasant trip for all 200 million passengers we carried last year alone.

Delivering exceptional customer service

It’s impossible to understand passengers without being a passenger. At Transdev, we are public transit advocates who understand the importance of customer interaction and engagement. That’s why we’ve implemented a suite of programs that audit, monitor and measure the passenger expereince and measure their opinions and sentitment.

Learn more about our passenger experience management.

Building rider tools for a better trip

Creating an optimal transit experience means providing tools that help riders connect to and navigate the network. Our proprietary GoMobile app features rider alerts, nearby stops, real-time arrival information and digital and mobile fare payment.

Learn more about GoMobile.

Innovative platforms increase mobility options

The first-mile/last-mile problem—how to get passengers to and from transit stations and bus stops easily—finally has a solution. Transdev Link is a white-label platform that enables transit agencies to offer low-cost access to passengers within a radius of targeted transit stops.

Learn more about TransdevLINK.

Empowering employees with the technology to help riders

In many locations, our supervisors have tablets that provide quick and easy access to information on routes, real-time information, connections and issues. In a major transit center in San Diego, our Supervisors act as ambassadors and have instant data to help passengers move easily around the system. They can also immediately document complaints or issues into our comprehensive customer feedback system.

Delivering exceptional customer service

It’s impossible to understand passengers without being a passenger. At Transdev, we are public transit advocates who understand the importance of customer interaction and engagement. That’s why we’ve implemented a suite of programs that audit, monitor and measure the passenger experience and measure their opinions and sentitment.

Learn more about our passenger experience management.

Building rider tools for a better trip

Creating an optimal transit experience means providing tools that help riders connect to and navigate the network. Our proprietary GoMobile app features rider alerts, nearby stops, real-time arrival information and digital and mobile fare payment.

Learn more about GoMobile.

Innovative platforms increase mobility options

The first-mile/last-mile problem—how to get passengers to and from transit stations and bus stops easily—finally has a solution. Transdev Link is a white-label platform that enables transit agencies to offer low-cost access to passengers within a radius of targeted transit stops.

Learn more about TransdevLINK.

Empowering employees with the technology to help riders

In many locations, our supervisors have tablets that provide quick and easy access to information on routes, real-time information, connections and issues. In a major transit center in San Diego, our supervisors act as ambassadors and have instant data to help passengers move easily around the system. They can also immediately document complaints or issues into our comprehensive customer feedback system.

An Unrelenting Commitment to Uncompromising Safety

Safety is the fuel that energizes our operations every minute of the day. At every level of our company, it is our highest priority, our core value and our moral imperative.

Through multiple well-developed programs we engage employees to be conscious of safety—even the smallest details—in everything they do. Our goal is to continue building a culture where employees consider safe operations their personal responsibility and investment. To achieve this we continuously train, reinforce, motivate, measure, monitor and strive to improve.

Learn more about our safety programs.

Excellence in operator training

Each Transdev bus operator receives 120 hours of training, 8o behind the wheel and 40 in the classroom. Beyond that, we customize each training profile based on the specific needs and proficiencies of each operator cadet.

Expanding our safety culture

Our custom-designed 300:29:1 program is a cornerstone in ensuring a strong safety culture at our locations. Based on the work of behavioral scientists, the program seeks to engage employees in eliminating the 300 minor unsafe practices or situations that eventually lead to 29 minor incidents, and one major accident.

Harnessing data to enhance safety

Our digital platform feeds real-time data into a dashboard that managers can review at a glance to see if operators need retraining, how operators are performing on key metrics, and even what intersections are culprits for accidents.

RESULTS
57% reduction in preventable accidents in Toronto
Transit operations in suburban Toronto are shared by four private providers. The competition is healthy, but we aim to lead every important category. In 2016—in addition to earning the top spot for customer service with the highest number of customer compliments—we shattered records for accident reduction.
As part of our commitment to the safest operations possible we developed an intensive program designed to achieve major improvement. We increased trail checks and ”ride alongs” and started rigorous one-on-one instruction for operators who had more than one preventable accident within two years. 
In addition, we sent managers on route rides after behind-the-wheel retraining and sent weekly safety bulletins to every employee’s home email address. The result was a 57 percent reduction in preventable accidents.

The Evolution of the Garage

Advances in maintenance technology are turning traditional mechanics into skilled technicians.

Transit vehicles are now extensively computerized. Wrenches have been replaced by sophisticated diagnostic software and computers and tablets. At Transdev, paperless garages are ubiquitous. Our maintenance software assigns work, tracks parts and monitors productivity.

Customized fleet-management software

Our proprietary platform for maintenance automates our preventative maintenance scheduling. This system enables us to maximize the efficiency of the maintenance operation and maintain a high standard of quality in fleet repairs. Regular internal and regional audits reveal areas to improve: efficiencies in maintenance increase with every tire changed or part replaced at the right time.

KPI dashboards

We rigorously track key metrics, including miles between road calls, cost per mile per part and labor cost per mile. When a bus is not in service it is revenue wasted. That spirit has led to new approaches in digital maintenance that keep our fleet of nearly 9,000 vehicles on the go—reliably serving passengers in every community.

Moving from preventative to proactive

Cloud-based alerts help our technicians work on problems even before the bus returns to the garage, signaling a shift to handling maintenance issues as they arise, as well as at pre-determined mileage levels.

SUSTAINABILITY
An enthusiastic partner in a sustainability milestone

The Antelope Valley Transit Authority in greater Los Angeles has dedicated itself to an audacious and inspiring goal: becoming the first transit system in the country that operates an all-electric fleet. Our maintenance and operational expertise with the burgeoning electric bus industry has helped us become a reliable partner in this endeavor.

We are a worldwide leader in electric bus operations and maintenance, and are leading a coterie of early adopters as they tackle the unique challenges that accompany the future of electric buses.

Our technicians are also comfortable maintaining our diverse fleet profile. While older diesel models are still in use, CNG, hybrid and electric buses are becoming far more common.

Achieve your vision for mobility.

We’re ready to listen.

About Transdev
Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

Copyright 2017, Transdev North America, Inc. All Rights Reserved.

Copyright 2017, Transdev North America, Inc. All Rights Reserved.