Seattle, Washington — Paratransit Operations
The Highest Standards in Service Delivery
King County Metro in Seattle, Washington operates one of the most expansive urban and suburban transit networks in the US.
"Metro Transit" is the name that more than 1.7 million residents use to refer to the public transit agency serving King County, which has twice been honored as the best-run large public transportation system in North America.
Metro operates a fleet of about 1,300 vehicles – including standard and articulated coaches, electric trolleys, hybrid-electric diesel buses, and streetcars – that serve an annual ridership of 100 million within a 2,134 square mile area.
Transdev North America operates the paratransit service for King County Accessible Services division. We operate 128 wheelchair accessible cutaway vans, have over 250 employees, and transport about 500,000 passengers per year. Our team in Seattle has a cohesive culture with very high standards for customer care. We have pioneered a new standard for driver training, with an emphasis on customer sensitivity and special training for operating in densely populated and highly trafficked areas. We provide 50% more hours of training than is required in our contract. Bonuses and innovative incentives reward accident-free driving, and comprehensive safety training programs have contributed to a very strong track record of safety performance. Our contract was extended and enhanced in 2008, a testimony to the client’s satisfaction with our performance.
We also conduct monthly meetings at locations where our riders live, such as senior centers. We use these forums to gather input and discuss service needs and concerns. We take feedback from our passengers very seriously and are always looking for ways to improve safety and responsiveness.