Veolia Transportation

Long Island, New York —
Nassau Inter-County Express (NICE)

Better Service. Lower Costs.

Key Stats:

48 Routes | 4,400 Stops | 31 million passengers per year | 315 fixed-route buses | 103 paratransit vehicles | 1,000 employees

Background:

Nassau County’s bus transit system is a critical tool for commuters traveling between New York City and Nassau County in Long Island. The New York Metropolitan Transportation Authority operated the service for three decades before announcing in 2011 that it would be eliminating a whopping 50 percent of the routes unless Nassau County quadrupled its payments. Instead, the county pursued a partnership with a private sector company to operate its underperforming transit system.
 
Transdev was chosen as partner to restart the service as the newly branded, 48-route “Nassau Inter County Express,” NICE, on Jan. 1, 2012. Under the Public-Private Operating Partnership agreement between the parties, Transdev is responsible for all aspects of the County’s bus and paratransit operations, the largest public-private sector operating contract in the U.S. However, Nassau County retains control of the assets and the major policy decisions.
 
Transdev’s goal: To improve both the efficiency and quality of service operations, and regain the public trust as a professional and trusted transportation option in Nassau County, NY.

Accomplishments:

From the outset of operations, we successfully balanced service quantity and quality with available operating revenue to create the maximum benefits to passengers: Some of our accomplishments follow:

  • Greatly improved service quality in bus and paratransit and continued to deliver highly competitive cost structure to the County.
  • Executed a capital plan for the County, which dramatically upgraded fleet, facilities, and technology.
  • Developed new tax strategies to generate additional funds for new vehicles, facility upgrades and innovative programs such as free fare cards for clients of social service agencies
  • Implemented a comprehensive, new, state-of-the-art technology infrastructure. New tech platform has a state-of –the art CAD/AVL so that buses are managed in real time for greater on-time performance and service reliability.
  • Made real-time data via tablets to field supervision and empowered them to solve customer issues in the field.
  • Restructured service to balance the needs of commuters traveling into greater New York City, with people traveling around the County.
  • Preparing to launch a high-end express bus service to New York City that is expected to save commuters 30 to 40 minutes per day.
  • Launched GoMobile app that enables mobile phone ticketing and provides real time bus arrivals.
  • Maintained very productive working relationships with the union that represents our employees, the TWU.

 
Transdev has helped the County avoid deep service reductions and continues to improve operational and service performance.  Improved service. Better routes. Added safety features.  New technology platform.  And, savings of  nearly $30 million per year over projections from the prior operator.              We are balancing quality and efficiency to benefit passengers, meeting our client’s objectives and working within the county’s financial realities. 


Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

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